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Customer Service

My Account

Question

How Do I Register?

Can I order without being a member?

How can I change my contact information?

How can I update my Registered Address?

Can I cancel my membership?

What Should I Do If I Forget My Password?

Can I change my password?

Answer 

When you click on the "Become a Member" button on the home page, our membership creation page will open. You can create your membership by filling out the form on the page that opens completely. Our membership system is not charged.

Customer recognition and identification procedure is applied during the gold and silver sales process. For this reason, shopping cannot be done without becoming a member of our website.

If you need to make changes to your contact information, you can click on the "My Account" field on the top right of our website and make changes to the field you want in the form containing your personal information.

If you need to change your address, you can do so by clicking on the menu on the top right of the ‘My Account - My Addresses‘ page on our website.

If you want to cancel your membership, you can contact us via our official call center at 02129930242 or via the live support channel on our website www.agakulche.com.

If you forget your password, click on the "I forgot my password" link on the screen where you log in. When you enter the e-mail address you used when you registered, the link required to create a new password will be sent to your registered e-mail address. If the e-mail is not delivered, you can contact our customer service.

After logging in, you can create your new password from the "My Personal Information" section in the "My Account" tab.

Orders & Invoices

Question

How Do I Create an Order?

How do I track my order?

Where can I find the invoice for my orders?

Can I add notes to my order?

What are Gold Testing Devices?

How do we submit our bracelet size?

Are your products original?

Is there a certificate for coin products?

Answer

You can start shopping immediately after creating your membership or logging in. If you wish, you can search for brands or products you are interested in; add the products you want to buy to your cart, and complete your shopping by filling in the delivery and payment information.

You can track the status of your order in detail from the “My Account>My Orders” page. Order Stages; Product is Being Prepared: This is the notification that your order has been processed. Payment Received: If you have selected the “Bank Transfer” option as the payment method for your orders, this is the notification that your payment has reached us. Shipped: Your order has been delivered to the shipping company. Your shipping tracking number is created at this stage. Delivered: This indicates that your order has been delivered to you.

After you complete your order, your invoice will be sent to your e-mail address registered on our website. The invoice will be shared digitally.

After adding the product you want to purchase to your cart, you can add it by clicking on the "Order Note" field.

GoldScreenSensor provides information about the millem and setting information of the product. Our device shows the substance used in the content of all products that it can cover the area on. Especially in coin-shaped products, silverware products and packaged (gold or silver does not matter) products, it enters the content with x-ray and tells what substance it is made of.

Our standard bracelet size is 6.2. You can send us your requests other than the standard size via our communication channels after you create your order. We prepare your product specifically for you and in the size you specify.

All of our products are sent to our valued customers with an invoice and are products of the grammage and purity level specified on the web page. You can verify the originality of the product from any jeweler you want. In addition, our company is routinely inspected by the Chamber of Jewelers and each of our shipments has a Chamber of Jewelers assurance label.

Our coin products, carefully produced by national and international mints, are certified.

Delivery and Return

Question

What are the cancellation and refund conditions?

What can I do if I find the product missing after receiving the package?

What can I do if I receive a damaged product?

Is there a cancellation/return option for your watch products?

Which cargo company is it sent with?

How does the shipping process work?

 What is the Standard Delivery time?

Which areas can you ship to?

Do you have a Hand Delivery option?

Can someone else pick up the order on my behalf?

How do we deliver high-value orders?

Answer

Gold and silver prices are updated depending on the price movements in international gold exchanges. According to article 15/a of the distance contracts regulation, the right of withdrawal cannot be used. Therefore, Gold and Silver orders are definite orders. They cannot be canceled or returned for any reason.

Your orders are prepared by recording all processes with high-resolution cameras during packaging. When you receive your order; you can check your package with the camera recording in an environment where the shipping officer cannot see it, and if there is a missing item, you can send us the camera recording you received.

Your orders are prepared by recording all processes with high-resolution cameras during packaging. When you receive your order; you can check your package with the camera recording in an environment where the shipping officer cannot see it, and if it is damaged, you can send us the camera recording you received.

Please deliver the product you wish to return to our cargo company together with its box, accessories, warranty and invoice (promotional/gift product if any). Products that have been damaged, used, have had their straps shortened/links removed, are without boxes, and are missing their warranty certificates and accessories (promotional/gift product if any) cannot be returned or exchanged.

Our cargoes are delivered to you, our valued customers, "Fully Secretly" with an invoice and insurance in your name, through Loomis Security.

Orders are delivered to cargo within 1 to 3 business days. We take care to deliver your order to cargo within the same day, depending on the density. Delivery times to cargo may vary depending on force majeure or cargo capacity, and our cargoes are insured by a security company and delivered to our valued customers "Fully Secret" with the relevant cargo infrastructure.

Your orders will be delivered to the address you specified within 1-3 business days with insured cargo. Orders placed on weekends and public holidays will be shipped on the following business day.

Delivery is made to all 81 provinces of Turkey with insured cargo.

 You can place your order for hand delivery via our website.

The billing address and the order delivery address may be different. When creating your order, you can write the person and address you want the package to be delivered to in the ‘Delivery Address‘ form.

Delivery is made by a private security armored transport company.

Pay

Question

Are installments available on credit cards?

Can I shop with my credit card abroad?

How can I pay by money transfer?

Is there payment at the door?

Can I make purchases with my credit card points?

Are my credit card details safe?

Why is 3D Secure safe?

Money was withdrawn from my card but my order was not placed, what should I do?

Answer

According to the law, installment payment is not possible for the purchase of jewellery products in the form of mint or bullion, but installment payment is possible for our jewellery group products and coins.

Due to transaction security and our bank agreement, shopping cannot be done with foreign credit cards on our site.

When making your transfer, always use the name "Name Surname" in the sender section. Select the bank account number you want to send the transfer to from the menu and press the "Continue" button. When making the transfer, always specify AgaDigital Elektronik Mağazacılık ve Ticaret A.Ş as the recipient. After the order is approved, specify your Order Number starting with "TS..." in the description section of your transfer. Transfer / EFT must be made within ‘‘1 hour‘‘ at the latest after the order is completed.

You can complete your order using credit card or money transfer payment options on our website. We do not have a cash on delivery option.

There is no possibility to shop with points on our site.

On our website, all credit card transactions and approvals are carried out online between you and the relevant bank and similar card institutions, independent of our company. Information such as credit card "password" is not seen or recorded by our company. The transfer of this information is carried out with SSL-Based 256-Bit coding. High security standards apply to all purchases you make on our website. Thanks to the SSL Security Certificate and 3D Secure services, you can shop freely on our website without risking your security.

3D Secure is an identity verification system developed by card companies to ensure secure online shopping. In the 3D Secure system, when a virtual payment transaction is made, the cardholder is asked by the bank for a payment password that only they know, and the cardholder‘s identity is verified. In this way, unauthorized people are prevented from using credit cards on the internet.

In order to ensure the necessary checks, you must send the information below via e-mail to [email protected]. You will be informed as soon as possible after the check. The name of the bank where the transaction was made The first 6 and last 4 digits of the card Name and Surname Screenshot showing that the withdrawal was made.

Pay - 2

Question

Why is there a price difference when we buy products from your website and from a jeweler?

What is the purity of the gold in AgaKulche.?

What is Future Delivery Gold?

What is Iban Gold?

Why do I have to pay more than net grams when I want to convert the gold in my bank account into physical gold?

Does the delivery person know the contents of the package?

What is your crating service?

Why do the prices of products change?

Answer

The price difference between the jeweler and our website for the products sold is the service fee resulting from the insured cargo fee, payment by credit card, website expenses, invoice and VAT difference.

AgaKulche is a brand known for its high-quality gold products and stands out with its reliability. It draws attention with its superior quality and customer satisfaction, especially in 995 carat gold products. For those who want to know the answer to the question of what 995 carat gold means, it will be sufficient to state that these products consist of 99.5% pure gold. This high purity rate increases the quality and value of gold, making it an attractive option for investors. The brand‘s wide product range offers many options for investors and gold lovers. There are many different product types from gold bracelets to necklaces, earrings to investment gold. AgaKulche offers an ideal choice for both daily use and investment purchases with products that appeal to every taste and budget. For those considering buying gold, AgaKulche stands out with its quality and reliability.

This option, which offers savings and investment advantages in line with your financial goals, allows you to reduce your risks by investing with small budgets and manage your investment budget in a controlled manner. You can earn extra income with advantageous purchase opportunities and 1-1.5% discount/discount. After your Future Delivery Gold order is approved, it will be shipped and shipped on the following 14/21 business day.

 You can see the has price of all products by using the HAS option from the price/language option in the upper right corner of our web page and use the purchase option via IBAN by transfer to our existing gold account.

Due to the determined gold bullion printing cost, invoice and insured shipping fee, the amount other than the net gram of the product is requested as gold. You can view this cost on the invoice as a service fee.

When your order is shipped, the invoice information and package content are not included in the box. Due to shipping rules, the delivery person does not have any information about your package.

Our Borsa Istanbul Caging service is available for you for up to 1 year free of charge for certain products on our website. A cash receipt is provided and you can see on your invoice that you have used the caging service. You can also track your caging purchases from My Account>My Orders.

Gold and silver prices are automatically updated based on the current exchange rate according to changes in the commodity exchange.